CIW Compliant Care Software
CareCallAI is built from the ground up to meet CIW requirements for domiciliary care agencies in Wales. Every feature supports your compliance obligations.
How CareCallAI Meets CIW Requirements
Care & Support Records
CIW Requirement
CIW requires comprehensive daily records of care provided to each individual.
How CareCallAI Delivers
CareCallAI's digital care logs record every visit with timestamps, tasks completed, observations and carer signatures — all instantly accessible.
Medication Records
CIW Requirement
Accurate MAR charts showing all medication administration, refusals and errors.
How CareCallAI Delivers
Electronic MAR charts with Given/Refused/Destroyed tracking, PRN support, dose/frequency visibility and complete audit trail.
Incident Reporting
CIW Requirement
All incidents, accidents and near-misses must be recorded and reported promptly.
How CareCallAI Delivers
Staff report incidents immediately from the mobile app. Managers are notified in real time, and all reports are timestamped and immutable.
Staff Records
CIW Requirement
Training records, DBS checks and supervision logs must be maintained for all staff.
How CareCallAI Delivers
Staff profiles track training completion, DBS dates, qualifications and compliance. Auto-alerts for renewals and expiries.
Care Plans
CIW Requirement
Person-centred care plans must be regularly reviewed and updated.
How CareCallAI Delivers
Digital care plans with risk assessments, file attachments, expandable text fields and review date tracking.
Audit Trail
CIW Requirement
All records must be accurate, contemporaneous and available for inspection.
How CareCallAI Delivers
Every action in CareCallAI is automatically timestamped and attributed. Records are immutable — nothing can be deleted or back-dated.
CIW Compliance FAQ
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