Care Quality Commission
CQC Compliant Care Software
CareCallAI supports all five CQC key lines of enquiry, helping your domiciliary care agency demonstrate outstanding care delivery at every inspection.
The Five Key Lines of Enquiry
CQC assesses care services against five key questions. Here's how CareCallAI helps you evidence excellence in each area.
Safe
Is the service safe?
- Incident and accident reporting with real-time manager notifications
- Medication management with complete MAR chart audit trail
- Staff training and DBS monitoring with expiry alerts
- Risk assessments with review date tracking
Effective
Is the service effective?
- Person-centred care plans with regular review scheduling
- Care logs capturing outcomes and observations
- Staff training tracking ensures competency
- Multi-disciplinary communication logging
Caring
Is the service caring?
- Detailed care logs showing personalised care delivery
- Communication records with families and advocates
- Mood and wellbeing tracking per visit
- Client preferences recorded in care plans
Responsive
Is the service responsive to people's needs?
- Real-time schedule changes and one-off call support
- Incident follow-up tracking and action plans
- Care plan amendments with version history
- Complaints and feedback recording
Well-led
Is the service well-led?
- Management dashboard with real-time visibility
- Compliance reports for governance meetings
- Staff supervision and appraisal tracking
- Quality monitoring across all service areas
CQC Compliance FAQ
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