Privacy Policy

Last updated: February 2026

1. Who We Are

CareCallAI ("we", "our", "us") provides home care management software for domiciliary care agencies in the United Kingdom. This policy explains how we collect, use and protect your personal data.

2. Data We Collect

We collect:

• Account information (name, email, phone, company name)
• Staff and client records entered by your organisation
• Care logs, medication records and incident reports
• Usage data and analytics (page views, feature usage)
• Device information for mobile app users

3. How We Use Your Data

We use your data to:

• Provide and improve the CareCallAI service
• Send important service notifications
• Provide customer support
• Generate anonymised analytics to improve the platform

4. Data Storage & Security

All data is stored securely using Supabase infrastructure with encryption at rest and in transit. We follow industry best practices for data security, including row-level security policies, encrypted backups and regular security audits.

5. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing

6. Data Retention

We retain your data for as long as your account is active. When you close your account, we delete your data within 30 days unless we are required by law to retain it for longer.

7. Third Parties

We do not sell your data. We share data only with service providers necessary to operate the platform (hosting, email delivery, payment processing).

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

9. Contact

For privacy enquiries, contact us at hello@carecallai.co.uk.